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Grocers gearing up for customer retention battle: study | Canadian Grocer

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in June
By Chris Powell | June 05, 2014

With customer retention becoming all the more important in the face of heightened competition, 85% of grocery retailers plan to offer sales, promotions or discounts in the next 12 months, while 66% plan to invest in improving customer service and 59% plan to expand product offerings or services.

http://www.canadiangrocer.com/top-stories/grocers-gearing-up-for-customer-retention-battle-study-41564
 

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